RESIDENT FAQs
Welcome!
Now that you are in your new rental – or the property where you reside has come under new management with our firm, we would like to take this opportunity to introduce our company and the major rental policies we use in working with our residents. If you have not had a new resident orientation session, you may opt out from this session by watching the online orientation video and submitting the web quiz form to us from this website. A satisfactory score on the quiz will remove the orientation session as a mandatory step in welcoming you to a property managed by our firm.
Summary
At Washington Property Management we can be reached at 202-243-7755. Our business address is 2630 12th Street NE Washington, DC 20018 and our office hours are 9 am to 5 pm Monday through Friday. Please call us if you need assistance or send an email to info@WashPropManagement.com.
ON TIME PAYMENTS. We expect payment by the first of the month (or per your lease terms). We do not send invoices for rent and a late charge will be applied to your account for any payments received after the due date. If we do not hear from you and the rent payment is overdue, we will advise the owner to initiate legal proceedings as soon as allowed under local law.
PAY BY MAIL. The easiest way for most of our residents to pay the rent is electronically through our website. If you must use postal mail to send your rent check, please ensure to provide ample time in advance of the due date to avoid paying late charges. Make checks payable to our company and write “For Deposit Only” on the reverse side of the check to endorse it prior to mailing. This is for your protection. If you prefer to pay in cash, you can send money orders to our office, drop it off at our office, or make deposits directly into our Citibank account. Contact us for details.
RENTAL AGREEMENT. If your lease is currently on a month-to-month basis or will soon reach the end of its term, we will present you with a new lease to sign. We will contact you soon to schedule an appointment for our community manager to stop by and explain the standard rental agreement and resident programs that we have in effect.
DEPOSITS. Our office policy requires a deposit from all residents equal to one month’s rent. To avoid misunderstanding later, we need to verify that the amount on file from your former owner/manager matches your records. Please be sure to complete the Resident Info Update Form included in this packet and return it within the next few weeks so that we can ensure our records accurately reflect your funds being held by us.
EMERGENCIES and MAINTENANCE. The following are maintenance issues which are considered to be emergencies: blocked toilet or sewer lines, water or drain leaks (where damage might occur), fire, and lack of heat or air conditioning. Please use the emergency line only for these issues. In case of fire, call 911 first. For standard maintenance requests, call our main number and listen for the prompt.
It is our intent to provide you excellent service and will respond promptly to your requests. We rely on our residents to schedule access with the vendors for the repairs needed. Residents are expected to conduct routine cleaning and maintenance of the household to avoid breakdowns and service issues. Repairs determined to be caused by resident action or inaction will be charged to the resident account and will be due with the next rent payment.
We look forward to your assistance in helping us to make this management transition as smooth as possible for you.
